Privacy policy.
Evergreen & Faye Design Co.
Effective Date: January 20, 2025
1. Introduction
Evergreen & Faye Design Co. (“Company”, “we”, “us”, or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.theevergreenandfaye-designco.ca, purchase our products, or interact with our services.
By using our website or purchasing from Evergreen & Faye Design Co., you consent to the practices described in this Policy.
This Privacy Policy complies with the Personal Information Protection Act (PIPA) of Alberta and the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada.
2. Information We Collect
We collect personal information directly from you and automatically through your interactions with our website.
2.1 Personal Information You Provide
When you use our website, purchase products, or contact us, we may collect:
Name
Email address
Mailing or shipping address
Billing information (handled securely by third-party processors)
Phone number
Event details needed to create semi-custom or custom stationery
Order history
Messages or communication records
Completed forms or questionnaires submitted through our website or systems (e.g., Dubsado)
2.2 Automatically Collected Information
We may automatically collect:
IP address
Browser type
Device information
Cookies and tracking data
Pages viewed on our website
Time spent on pages
Referring website or links
This information helps us improve website performance and user experience.
3. How We Use Your Information
We use your personal information to:
Process and fulfill orders
Create and deliver semi-custom and custom stationery
Communicate with you about your order, design proofs, or services
Send administrative updates and important notices
Improve website functionality and user experience
Prevent fraud or misuse of services
Maintain internal business records
Comply with legal or regulatory requirements
We do not sell, rent, or trade your personal information.
4. How We Share Your Information
We may share your information with trusted third parties that help us operate our business. These may include:
Payment processors (e.g., Stripe, PayPal, Shopify, Etsy, Squarespace)
Email service providers
Customer management platforms (e.g., Dubsado)
Print partners, production studios, or shipping partners
Website hosting providers
Analytics tools (e.g., Google Analytics)
These third parties are granted access only to the information necessary to perform their services and are required to keep the information confidential.
We may also disclose personal information:
When required by law
To comply with legal obligations
To protect the rights and safety of Evergreen & Faye or our clients
In connection with a business transfer, merger, or acquisition
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
Improve website performance
Analyze user behaviour
Enable personalization
Support essential website features
You may disable cookies in your browser settings, but doing so may impact your ability to use certain parts of our website.
6. Data Storage and Security
We take reasonable administrative, technical, and physical measures to safeguard your personal information from unauthorized access, use, alteration, or disclosure.
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
Personal information may be stored or processed by third-party service providers located inside or outside of Canada.
7. How Long We Retain Your Information
We retain personal information only as long as necessary to:
Fulfill the purposes outlined in this Policy
Comply with legal and accounting obligations
Maintain records of client orders for business needs
Design files (e.g., proofs, artwork, order notes) may be archived for internal reference.
You may request deletion of your information as outlined in Section 9.
8. Email Communications
By purchasing from Evergreen & Faye, contacting us, or entering your email address voluntarily, you may receive:
Order confirmations
Design proof updates
Shipping notifications
Customer service responses
Optional marketing communications (newsletters, product updates, promotions)
You may unsubscribe from marketing emails at any time by using the “unsubscribe” link included in our emails.
Transactional emails related to your order or account cannot be unsubscribed from.
9. Your Rights
Under Canadian privacy laws, you have the right to:
Access your personal information
Correct inaccurate or incomplete information
Request deletion of your information (subject to legal requirements)
Withdraw consent for optional data collection
Ask how your information is used or disclosed
To make a request, contact us at hello@theevergreenandfaye-designco.ca.
We may ask you to verify your identity before responding.
10. Minor Privacy
Our website and services are not intended for individuals under the age of sixteen (16). We do not knowingly collect personal information from minors. If you believe we have collected information from someone under 16, contact us immediately so we may delete it.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Effective Date” at the top of the page indicates when it was last revised.
Continued use of our website after changes are posted constitutes acceptance of the updated Policy.
13. Contact Information
For questions about this Privacy Policy or to make a privacy request, please contact:
Evergreen & Faye Design Co.
Email: hello@theevergreenandfaye-designco.ca