Please read these Terms and Conditions (“Terms”, “Agreement”) carefully before using the Evergreen & Faye website or purchasing any products or services. These Terms constitute a binding Agreement between the buyer (“Buyer”, “Client”, “you”, “your”) and Evergreen & Faye (“Vendor”, “Seller”, “we”, “us”, “our”) and outline the scope of work for semi-custom and fully custom event stationery (“the Service”, “Services”).

By accessing our website, purchasing from Evergreen & Faye, or using any of our Services, you acknowledge that you have read and agree to be bound by these Terms. If you do not agree, you may not access or use the Service.

SCOPE OF SERVICES

Evergreen & Faye offers both semi-custom and fully custom stationery.

Semi-Custom Work

Wording and layout may be personalized, while design customizations are intentionally limited to protect the integrity of our brand aesthetic.

Fully Custom Work

Fully custom stationery involves original artwork, bespoke illustration, unique layouts, and design direction established for Client’s event. Custom work may require additional time, fees, and communication beyond semi-custom offerings.

All artwork, illustrations, product concepts, typography, layouts, mockups, and design files—whether created for a semi-custom purchase or fully custom commission—remain the exclusive property of Evergreen & Faye and are protected under applicable copyright and intellectual property laws.

Client acknowledges that they have reviewed Evergreen & Faye’s portfolio and understands Vendor’s artistic style. Client grants Vendor creative discretion to interpret inspiration sources, make aesthetic decisions, and apply professional judgment in all design work. Dissatisfaction with subjective artistic style or interpretation is not grounds for cancellation or refund.

2. CREATIVE DIRECTION & ARTISTIC DISCRETION

Client understands and agrees that Vendor uses professional design expertise, artistic judgment, and experiential knowledge when creating the work.

While Vendor will make reasonable efforts to incorporate Client’s inspiration and preferences, Vendor retains final decision-making authority regarding:

• overall composition

• design cohesion

• typographic hierarchy

• spatial layout

• material and embellishment recommendations

• artistic interpretation

Creative direction is a core part of the Services. Differences in personal taste or aesthetic preferences are not grounds for refund or termination. Client understands and agrees that Vendor has a unique vision for every client and grants Vendor creative freedom to produce work based on agreed-upon inspiration. Vendor will use artistic judgment, experiential knowledge and budgetary boundaries when providing Services for Buyer, which may not include strict adherence to Buyer’s suggestions. Although Vendor will use reasonable efforts to incorporate Buyer’s suggestions and desires when providing Buyer with the Services, Vendor shall have final say regarding the aesthetic judgment and artistic quality of the Services. Dissatisfaction with Vendor’s aesthetic judgment or artistic ability are not valid reasons for termination of this Agreement or refund requests.

3. INDEMNITY

Client agrees to defend, indemnify, and hold harmless Evergreen & Faye, its employees, contractors, and licensors from all claims, damages, losses, liabilities, or expenses (including attorney’s fees) arising from:

a) Client’s use or access of the Service
b) Client’s breach of these Terms
c) unauthorized alterations or misuse of Vendor’s designs
d) inaccuracies in Client-supplied information

This indemnification applies to all violations of Client’s warranties and representations.

4. DESIGN PHASE — ROUNDS & REVISIONS

The number of design rounds included varies by project:

Semi-Custom Work

Client receives three (3) revision rounds, limited to:

• color adjustments

• typography-based font changes

• minor layout modifications

• scaling or repositioning existing elements

Fully Custom Work

Client receives three (3) revision rounds after the initial concept presentation. Revision scope includes:

• color

• typography

• arrangement

• refinement of existing custom artwork

Revisions Do NOT Include:

• new illustrated elements

• new motifs or custom artwork not included in the original scope

• complete redesigns

• structural layout overhauls

• additional concepts

Extra revisions, new concepts, or new artwork will incur additional fees and extend timelines. Vendor will notify Client if requested changes fall outside the agreed scope.

5. PROOFING

Vendor will supply digital proofs throughout the design process and a final, comprehensive Final Proof prior to print.

Client is responsible for thoroughly reviewing all content, including:

• spelling

• grammar

• names

• dates

• addresses

• punctuation

• layout accuracy

Once approval for the Final Proof is received, Client consents to give Vendor full permission to print all pieces as they appear on the Final Proof. No further changes can be made and Vendor will not be held responsible for any errors found after Client grants approval.

Vendor cannot be held responsible for designs that were approved by Client and then printed with an error that Client did not see. Any reprinting costs will be the responsibility of Client.

6. CLIENT FEEDBACK RESPONSIBILITY

Client agrees to provide feedback within 2 business days of receiving each proof.

Delays in feedback may result in:

• extended project timelines

• missed print windows

• scheduling conflicts

• rush fees

All approvals and change requests must be submitted through the designated Dubsado form. Vendor is not responsible for missed or lost change requests sent via email, text, DM, or phone.

7. ASSEMBLY & MAILING

Unless otherwise contracted, all invitations arrive unassembled.

Vendor is not responsible for:

• postal service handling

• smudging

• ripping or tearing

• incorrect postage

• lost or delayed mail

• returned mail

• mishandling by Canada Post, USPS, or other carriers

If Client purchases mailing services through Vendor or purchases a fully custom package which includes mailing and assembly:

• Vendor will assemble, seal, and mail invitations

• Vendor is still not responsible for postal service errors, delays, or damage

• 1–3% undeliverable mail is considered standard in mass mailings

Machine-readability of handwritten or script addressing may vary and may result in manual inspection by postal services.

8. PRODUCTION TIME

Standard production time begins after Final Proof approval.

Semi-Custom Work:

2–4 weeks

Fully Custom Work:

4–10 weeks depending on complexity, materials, and print methods

When assembly, embellishments, postage, or mailing services are added:

Allow up to 8 weeks for completion.

Vendor is not responsible for delays due to:

• material shortages

• discontinued items

• supplier delays

• shipping carrier issues

Vendor will suggest alternatives if a material becomes unavailable. Additional fees may apply for higher-priced substitutes.

Vendor will not release editable design files under any circumstances.

Color variations from digital screens to print are expected.

9. SHIPPING & DELIVERY

Vendor will provide tracking once items ship.

Vendor is not responsible for:

• courier delays

• lost packages

• damaged deliveries

• missed delivery attempts

• theft after delivery

Expedited shipping is available upon request for an added fee. Some shipments may require a signature.

10. REORDER POLICY

Reorders placed after initial production require:

• a minimum of 25 pieces, and

• a $350 restocking fee, plus shipping

Reorders for embellishments (wax seals, ribbon, liners, etc.) may not be possible if items are discontinued or limited.

11. CANCELLATIONS, REFUNDS & RETURNS

Due to the personalized and labour-intensive nature of stationery—both semi-custom and fully custom—Evergreen & Faye does not offer:

• refunds

• returns

• exchanges

• cancellations

Vendor immediately allocates time, labor, and materials based on Client’s order. These resources cannot be reallocated.

If Client cancels or becomes unresponsive:

• Vendor is not obligated to refund payments

• Client remains responsible for any outstanding balances

Force Majeure

Neither party is liable for failure to perform obligations due to events outside reasonable control, including but not limited to:

• natural disasters

• extreme weather

• strikes

• acts of war

• postal shutdowns

• governmental restrictions

• pandemics

• emergencies